London United Kingdom


what3words is revolutionising the way the world talks about location. Street addresses aren’t accurate enough to specify specific entrances, and they don’t exist for parks, rural areas and many parts of the world. This causes frustration, inefficiencies and can be dangerous.

That’s why we created what3words.

We have divided the globe into a grid of 3m x 3m squares, and given each one a unique combination of three words: a what3words address. It’s an easy way to find and share precise locations.

what3words is being used in 193 countries, and our monthly active users continue to grow at an impressive pace. Our tech is used by thousands of emergency services, delivery companies, eCommerce businesses, ride-hailing apps and NGOs, and is integrated into the navigation systems of millions of cars around the world.

The role

We are looking for an experienced Head of People to drive our people strategy as we continue our journey towards becoming a global standard.

We’ve had a strong HR function since the early days of what3words, so you’ll be joining a well-established, and well respected team with excellent relationships across the business. Many programmes and processes are already in place, so this role will be about careful evolution of existing solutions as well as developing new initiatives to continue delivering a best in class people experience.

You will work closely with the Chief Culture Officer and the senior management team, including the founders, on a day-to-day basis, as well as manage the 2-person People Team (People Advisor and People Assistant).

The Head of People will be a key member of our management team, acting as a trusted advisor and sounding board, so building strong and authentic relationships will be key. You will need to be empathetic and persuasive, with an ability to influence at all levels, whilst being capable of challenging existing viewpoints and making tough decisions when needed.

This role is a true mix of strategic and operational activity, all underpinned by employee relations, so you need to feel comfortable being hands-on and getting stuck in alongside the team.


You will have overall responsibility for all of our people processes, including Performance Management, Learning & Development, Compensation & Benefits, Retention, and Culture & Engagement.


  • Support, coach and develop the existing People team, ensuring continued growth and development.
  • Build strong relationships with the senior management team and wider management team, supporting them to enable success for their functions and the wider business.
  • Proactively contribute to management team meetings, propose new ideas and challenge others.
  • Collaborate with the Finance and wider Operations teams to deliver payroll, insurance, risk management activities.
  • Manage the annual reviews, compensation and benefits process including leading the monthly remuneration panel meetings.
  • Work closely with the Talent Acquisition team to recruit in line with the company’s people needs and ensure a smooth transition from candidate to employee.

Culture & DEI

  • Work closely with the Chief Culture Officer to shape and develop our company culture as we continue to grow and adapt to a hybrid working environment.
  • Constantly review and improve our people policies taking into account regular feedback from across the company.
  • Manage the implementation, analysis and response to the annual engagement survey and DEI survey.
  • Work closely with the senior management team, the Talent Acquisition team and wider Operations team to develop an inclusive DEI strategy with an authentic tone.

Organisational Design

  • Work closely with the senior management team to develop the organisational strategy and processes to ensure the correct structures, communication and dynamics are in place to underpin growth.

Learning and development

  • Continue to foster a culture of continuous learning, with the development of a robust suite of learning and training options to support all levels and functions. A strong focus on line management and feedback skills.
  • Ensure our people have access to the learning opportunities to enable compelling and impactful career development, with a focus on talent density, retention, development and high-performance.

Performance Management

  • Work closely with the wider management team to build a high-performing culture, ensuring processes are fair and consistent across all levels and areas of the business.


  • A proven HR generalist who has a record of accomplishment in the areas listed above.
  • Has the credibility and expertise to quickly gain trust. Will be a role model for company values, driving a positive, open and collaborative culture based on trust and shared purpose.
  • An ability to coach and inspire people at all levels.
  • Excellent written and verbal communication skills, clear and concise internal communications is a key part of the role.
  • An appreciation for the dynamics of high-growth scale-ups is essential – the right candidate will be incredibly pragmatic and demonstrate high levels of adaptability and leadership in the face of changing priorities.
  • Needs to be energetic and punchy but also a winner of hearts and minds – will bring clear thinking and the ability to simplify.

About us

The what3words team is a mix of experienced entrepreneurs, people who have worked at the highest levels in large global organisations, academics, and bright graduates – it’s a good balance, and it’s important for us that we get the right person who is happy working alongside people from these backgrounds. We have a relaxed and focused office in West London, with regular team socials and many other benefits including private health care, hybrid working and work from anywhere allowance. We have a culture that encourages curiosity and imagination in how we achieve our goals, and an absolute focus on building a global business.

We hope in 5 years you will be proud to tell people you were one of the core team at what3words.

Equality, diversity and inclusion at what3words

Our mission is to help everyone talk about everywhere, and we believe diverse perspectives make for a better company and better products too. We strongly encourage applications from underrepresented groups and are committed to equality and inclusivity in our hiring processes and company culture


- Flexible working (3 days from home, 2 days in the London office - though for this role more days in the office in the short-term may be beneficial)
- £70,000 - £100,000 base salary
- 6 week remote working (work from anywhere) policy
- 25 days holiday: plus the option to buy more!
- Share options
- Pension
- Private health and dental insurance
- Annual health assessments
- Life insurance
- Wellbeing Days
- Yulife perks and rewards
- Generous parental leave policies
- £300 personal learning budget
- Family friendly policies
- Employee Assistance Programme (EAP)
- Season ticket loans
- Cycle to work scheme
- Birthday vouchers
- Weekly lunch & learn sessions
- Office perks; free breakfast, snacks & regular team lunches
- Sports and hobbies clubs
- Dog friendly office