Many people already use what3words and know how to find a what3words address. People also find what3words addresses in places where they would find street addresses such as in text messages, on maps and signs, in guidebooks and on business information pages
If a customer doesn’t know how to find a what3words address yet, they can use the online map at what3words.com or the free what3words app. They should first search their street address, then select the exact 3 metre square of their delivery location – usually a building entrance or delivery bay.
Your social media and newsletters are a great place to encourage customers to find their what3words address, and use it when placing their next order. You’ll find handy resources for this in our